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FAQs

Frequently Asked Questions.

Click on any of the Frequently Asked Questions in the list below to see an answer. If you have specific questions, please send us an email at info@tisbest.org or call 206-501-3005.

We are available 9am-5pm Pacific Time Monday-Friday. We’d love to hear from you.

A TisBest Charity Gift Card works like any other gift card, except that instead of buying more stuff, the recipient of a Charity Gift Card spends it to support a charity of their choice at our donation page. You may choose between three gift card types:

  1. Send a 100% recycled plastic gift card in a quality greeting card by regular mail
  2. Send a gift card by email
  3. Print the gift card on your printer

Charity Gift Cards look like this. You choose between:

  1. Printing the gift card on your printer
  2. Sending an instant gift card by email
  3. Sending a plastic gift card by regular mail
You can choose from over 50 stock images for your Charity Gift Card, or upload your own image! Plastic cards sent by mail come packaged in a quality greeting card custom printed with your personal message.

Yes. You can upload your own photo, artwork or logo. To upload your own image, click the Buy a Gift Card tab above and then select the "Upload My Own Image" button. It's very easy, a horizontal or landscape photograph works well, and you see exactly what your gift card will look like. Your file will need to be saved as a .JPG file.

  • There is no extra cost for custom cards
  • There is no minimum order for custom cards
  • There is no shipping delay for custom cards

If you are formatting an image specifically for our cards, it should be 974 pixels wide x 606 pixels high at 300 DPI (or similar), RGB color, and saved as a maximum quality .JPG file (must be smaller than 1MB). To “preview” how your image will look, click the Buy a Gift Card tab above and then select the "Upload My Own Image" button. Dark backgrounds work better than light backgrounds, and try to avoid large areas of light yellows and light oranges to assure accurate color reproduction on the plastic cards. If you are working in Photoshop, download our charity gift card PSD template here.

Standard shipping is Free. Expedited or overnight shipping can be selected during checkout for an additional charge. Cards typically ship within one business day from the day they are ordered.

2018 HOLIDAY SHIPPING GUIDELINES
Order by 1pm EST to receive plastic gift cards by Friday, Dec. 21st.

Wednesday, December 12th — USPS First Class
Monday, December 17th — USPS Priority or FedEx 3-Day
Wednesday, December 19th — FedEx Overnight

Please contact us at info@tisbest.org or 206.501.3005 with any holiday shipping questions.

For Charity Gift Cards that you print on your printer or send via email, delivery is instant and there is no shipping charge.

Of course! While most orders can be placed easily online, we have special tools available if you need to upload a long recipient list, or are ordering for business use. Please email businesssales@TisBest.org or call our Partnerships Coordinator at 206-501-3005 ext. 102 for prompt assistance.

You choose during the ordering process. We can send the Charity Gift Card directly to the recipient. Or, we can send the Charity Gift Card to you, and you can deliver it to the recipient personally.

Yes. You can order any variety of Charity Gift Cards you want in one transaction. Each Charity Gift Card will appear in your Shopping Cart, and you will pay for all of them during Checkout. If you are sending out several cards with the same message and design, contact us and we can help you with your order. Feel free to contact us directly at 206-501-3005 for additional information and assistance.

Not at this time. We are working hard to accommodate international billing needs in our cart, and we anticipate to have an international billing feature soon!

Yes, we can email a card to the recipient on any date you select. A calendar is included in the card selection process.

Our gift cards do not expire and may be used at any time.

Each Charity Gift Card is customized so that you can order any denomination, down to the penny, between $10 and $5,000. For example, to celebrate an upcoming event in 2018 or 2019, you may wish to give a card in the amount of $20.18 or $20.19.

Special $5.00 gift cards can be ordered with a 50 card minimum. Consider giving custom designed $5.00 cards to your wedding guests as favors, or have your business give $5.00 Charity Gift Cards, rather than kitsch, at a conference.

To inquire about $5.00 cards, please call 206-501-3005 or send an email to BusinessSales@tisbest.org. Due to special configuration requirements, these cards are not available for purchase through our website.

When you purchase our email gift cards or print-on-your-printer gift cards, you simply pay for the face value of the card. For our recycled plastic charity gift cards, you pay the card face value plus $1.49 which simply covers the cost of the plastic gift card, greeting card, envelope, and handling. There is no additional cost for customizing any of our gift cards with your own image or logo, including plastic gift cards!

We transfer funds to the charities each calendar quarter, based on Charity Gift Cards spent in the prior quarter. For cards purchased on or after November 27th, 2018, the charities receive 100% of the face value of the cards spent on them. For cards purchased before November 27th, 2018, the charities receive the face value of the card, minus 3% and minus $1.95.

Our financials are audited annually and we are a top reviewed charity on GreatNonprofits.

We understand the problem with unwanted phone and mail solicitations, so we do not share any customer names or contact information with charities unless you ask us to. Donations are made from TisBest Philanthropy. If you want to register with a charity to receive their mailings, we will offer you that opportunity after you have spent your gift card.

Yes. The person who buys a Charity Gift Card gets the opportunity for a tax deduction. For example, if you buy a $50 Charity Gift Card, we send you a receipt for a $50 charitable donation to TisBest Philanthropy, an IRS approved 501(c)(3) charity under EIN 20-8630809. The person spending a Charity Gift Card is not entitled to a tax deduction. Please consult with your tax advisor for specific advice about taking tax deductions.

Many customers have requested a physical card option, and we're doing our best to offer an environmentally friendly and fully customizable solution. Our plastic gift cards are 100% recycled content – that is why they have a slight gray hue rather than being bright white.

Our email Charity Gift Cards and receipts come from cards@tisbest.org. If you or the recipient did not receive your order, please first check spam and junk email folders, and add tisbest.org as a trusted sender. If you need further help, or if any cards are not received, please send your name, email address and an explanation to info@tisbest.org.

While most Charity Gift Card recipients will be able to find organizations they want to support among our Featured Charities, we also have a search feature that uses the Charity Navigator database to give recipients the opportunity to support any of the more than 1.2 million registered charities in the United States.

Our Featured Charities receive significant public support and have demonstrated fiscal and social responsibility. They have their official financial and regulatory data available on GuideStar or Charity Navigator, sound 990 tax returns and annual revenues of at least $3 million.

We also ask our Featured Charities for partnership in promoting the Charity Gift Card concept.

We welcome interest from organizations that want to become a Featured Charity. For consideration, please send the name of your organization, your web address and your Employer ID Number to nominations@tisbest.org. You should also include a statement to let us know why your organization should be a Featured Charity.

We review nominations annually and our Featured Charities will be shown on GuideStar or Charity Navigator, and typically have a national presence and revenues over $3 million per year.

We ask for your email address in order to send you an email confirming that your donation was sent. We protect email addresses with a strict Privacy Policy, and will never sell donor information or distribute email addresses without permission.

If you still prefer not to provide your real email address, just use abc@123.com in the field that asks for your email address.

Send us an email at info@tisbest.org, or call (206) 501-3005. We're happy to help you with any questions or issues you might have.

Absolutely. Please send an email to nomination@tisbest.org with the name of the charity, its web address and why you think it should be featured by TisBest. Please keep in mind that charities we feature on our national list must be shown on Charity Navigator or GuideStar, have a national presence, and generally must have revenues over $3 million per year.

Yes. Each time a charity gift card in your order is spent, you receive an email notice with information about the charity(ies) supported. Also, the receipt we send by email will contain links that let you check on the status of each charity gift card.

Yes. Please email info@tisbest.org and we will be happy to work with you.

Contact Us:

TisBest Philanthropy
317 S Bennett St.
Suite 201
Seattle, WA 98108

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