Click on any of the Frequently Asked Questions in the list below to see an answer. If you have specific questions, please send us an email at sales@tisbest.org or call 206-501-3005.

We are available 9am-5pm Pacific Time Monday-Friday. We’d love to hear from you.

A TisBest Charity Gift Card works like any other gift card, except that instead of buying more stuff, the recipient of a Charity Gift Card spends it to support a charity of their choice. You may choose between three gift card types:

  1. Send a biodegradable plastic gift card in a quality greeting card by regular mail
  2. Send a gift card by email
  3. Print the gift card on your printer

Our biodegradable plastic gift cards are rated for municipal compost.

You choose between:

  1. Printing the gift card on your printer
  2. Sending an instant gift card by email
  3. Sending a biodegradable plastic gift card by regular mail

You can choose from over 50 stock images for your Charity Gift Card, or upload your own image! Biodegradable plastic cards sent by mail come packaged in a quality greeting card custom printed with your personal message.

If you are formatting an image specifically for our cards, it should be 974 pixels wide x 606 pixels high at 300 DPI (or similar), RGB color, and saved as a maximum quality .JPG file (must be smaller than 1MB). To “preview” how your image will look, click the Buy a Gift Card tab above and then select the “Upload My Own Image” button. Dark backgrounds work better than light backgrounds, and try to avoid large areas of light yellows and light oranges to assure accurate color reproduction on the plastic cards. If you are working in Photoshop, download our charity gift card PSD template here.

Yes. You can upload your own photo, artwork or logo. To upload your own image, click the Buy a Gift Card tab above and then select the “Upload My Own Image” button. It’s very easy, a horizontal or landscape photograph works well, and you see exactly what your gift card will look like. Your file will need to be saved as a .JPG file.

  • There is no extra cost for custom cards
  • There is no minimum order for custom cards
  • There is no shipping delay for custom cards

If you are formatting an image specifically for our cards, it should be 974 pixels wide x 606 pixels high at 300 DPI (or similar), RGB color, and saved as a maximum quality .JPG file (must be smaller than 1MB). To “preview” how your image will look, click the Buy a Gift Card tab above and then select the “Upload My Own Image” button. Dark backgrounds work better than light backgrounds, and try to avoid large areas of light yellows and light oranges to assure accurate color reproduction on the plastic cards. If you are working in Photoshop, download our charity gift card PSD template here.

Orders of up to 500 cards typically ship within two business days. Your order details page will list expected delivery dates for USPS First Class mail and include tracking links for Priority and Express shipments.

  • USPS First Class 1-5 Day: free  
  • USPS Priority 1-3 Day: $8 for 1-8 cards, free for 9 or more cards 
  • USPS Priority Express 1-2 Day: $28 for up to 25 cards

Charity Gift Cards that you print on your printer or send via email are delivered instantly, and there is no shipping charge.

For questions about large orders contact us at sales@tisbest.org or 206.501.3005 x 106.

Of course! We provide a .csv file on our Shop page for you to fill out with gift-recipient information and upload to your order, using a laptop or desktop device. After choosing the artwork, value, and card type, you’ll then input the quantity of cards for your order. Select the “Upload Large Orders” button next to “Cart Quantity”. Select the link to download the .csv spreadsheet for your gift type, and input customer information there. Once completed, save your file as a .csv, select the “Upload Large Orders” button again, and then “Choose File” to upload your sheet. If you’d like any help with your order please email sales@tisbest.org or call our Sales team at 206-501-3005 ext.106.

You choose during the ordering process. We can send the Charity Gift Card directly to the recipient. Or, we can send the Charity Gift Card to you, and you can deliver it to the recipient personally.

Yes. You can order any variety of Charity Gift Cards you want in one transaction. Each Charity Gift Card will appear in your Shopping Cart, and you will pay for all of them during Checkout. If you are sending out several cards with the same message and design, contact us and we can help you with your order. Feel free to contact us directly at 206-501-3005 for additional information and assistance.

Not at this time, unless you are able to pay with a credit card registered to a U.S. billing address. We are working hard to accommodate international billing needs in our cart, and we anticipate to have an international billing feature soon!

Yes, we can email a card to your recipient on any date you select. A calendar is included in the card selection process.

Our gift cards do not expire and may be used at any time.

Each Charity Gift Card is customized so that you can order any denomination, down to the penny, between $10 and $5,000. For example, to celebrate an upcoming event in 2018 or 2019, you may wish to give a card in the amount of $20.18 or $20.19.

When you purchase our email gift cards or print-on-your-printer gift cards, you simply pay for the face value of the card. For our biodegradable plastic charity gift cards, you pay the card face value plus $3.29 which helps cover the cost of the plastic gift card, greeting card, envelope, and handling. There is no additional cost for customizing any of our gift cards with your own image or logo, including plastic gift cards!

We transfer funds to the charities each calendar quarter, based on Charity Gift Cards spent in the prior quarter. For cards purchased on or after November 27th, 2018, the charities receive 100% of the face value of the cards spent on them!

Our financials are audited annually and we are a top reviewed charity on GreatNonprofits.

We understand the problem with unwanted phone and mail solicitations, so we do not share any customer names or contact information with charities unless you ask us to. Donations are made from TisBest Philanthropy. If you want to register with a charity to receive their mailings, we will offer you that opportunity after you have spent your gift card.

Yes. The person who buys a Charity Gift Card gets the opportunity for a tax deduction. For example, if you buy a $50 Charity Gift Card, we send you a receipt for a $50 charitable donation to TisBest Philanthropy, an IRS approved 501(c)(3) charity under EIN 20-8630809. The person spending a Charity Gift Card is not entitled to a tax deduction. Please consult with your tax advisor for specific advice about taking tax deductions.

Many customers have requested a physical card option, and we’re doing our best to offer an environmentally friendly and fully customizable solution. Our plastic gift cards are made from biodegradable plastic that is rated for municipal compost.

Our email Charity Gift Cards and receipts come from cards@tisbest.org. If you or the recipient did not receive your order, please first check spam and junk email folders, and add TisBest.org as a trusted sender. If you need further help, or if any cards are not received, please send your name, email address and an explanation to orders@tisbest.org.

While most Charity Gift Card recipients will be able to find organizations they want to support among our Featured Charities, we also have a search feature that uses the IRS database to give recipients the opportunity to support any of the more than 1.5 million registered charities in the United States.

Our Featured Charities receive significant public support and have demonstrated fiscal and social responsibility. They have their official financial and regulatory data available on GuideStar or Charity Navigator, sound 990 tax returns and annual revenues of at least $3 million.

We also ask our Featured Charities for partnership in promoting the Charity Gift Card concept.

We welcome interest from organizations that want to become a Featured Charity. For consideration, please send the name of your organization, your web address and your Employer ID Number to charities@tisbest.org. You should also include a statement to let us know why your organization should be a Featured Charity.

We review nominations annually and our Featured Charities will be shown on GuideStar or Charity Navigator, and typically have a national presence and revenues over $3 million per year.

We ask for your email address in order to send you an email confirming that your donation was sent. We protect email addresses with a strict Privacy Policy, and will never sell donor information or distribute email addresses without permission.

If you still prefer not to provide your real email address, just use abc@123.com in the field that asks for your email address.

Send us an email at info@tisbest.org, or call (206) 501-3005. We’re happy to help you with any questions or issues you might have.

Absolutely. Please send an email to charities@tisbest.org with the name of the charity, its web address and why you think it should be featured by TisBest. Please keep in mind that charities we feature on our national list must be shown on Charity Navigator or GuideStar, have a national presence, and generally must have revenues over $3 million per year.

Yes. Each time a charity gift card in your order is spent, you receive an email notice with information about the charity(ies) supported. Also, the receipt we send by email will contain links that let you check on the status of each charity gift card.

Yes. Please email orders@tisbest.org and we will be happy to work with you.